The basic principle
1. Establish the concept of customer first
2. Adhere to the facts as a basis to negotiate with customers to solve problems
Service process and guarantee system
1. Regular return visit after sale
2. The designated person is responsible for answering customer complaints, carefully recording customer feedback and making specific responses within 30 minutes.
3. The two parties communicate to formulate a suitable maintenance plan and determine the implementation date. (Within 24 hours)
4. Professional maintenance team implements maintenance plan
5. Enter the next after-sales service process.
